July 2010
Agility Exceeds Hutchison Lumber’s Expectations
When a homeowner or contractor purchases building materials from Hutchison Lumber, they feel the difference that great customer service can make. DMSi’s Agility Software enables them to receive their products faster and get more accurate information, which in turn allows Hutchison Lumber to thrive. For over 25 years, the company has been run on solid business ethics and customer service; and, now, with DMSi’s Agility Software, they are doing it better.
Hutchison Lumber, which has three locations throughout Colorado, selected Agility for its speed and ability to track orders and inventories better. By using Agility SaaS (Software as a Service), Hutchison is still able to streamline their operations, but at a lower cost and without the hassles of an IT staff or on-site servers. With only an Internet connection, Hutchison is able to stay up-to-date and provide customers the real-time information they want. The software helps Hutchison increase fill rates while reducing inventory for increased turns and earns. “Retail is a pretty simple concept. You buy something for a dollar and sell it for two,” Hutchison explains. “For us, it is how many times we can turn those products, and Agility allows us see our real-time stocking levels and sales to see what we need to send out. We run on quick turns and Agility allows us to hit and exceed them.”
By using the BInformed functionality of Agility, Hutchison has also discovered how easy viewing and interacting with business data can be. It is a flexible, user-friendly business intelligence application that supports Hutchison Lumber’s quick decision making and standardizes their reporting processes. “On the top level side, Binformed has been really helpful,” Hutchison said. “With just a couple of clicks, I can see where we are today or where we were yesterday. It is phenomenally useful. It is our fourth system in 30 years and it is by far the quickest. Before we were approximating and now we can see where we really are.”
When Hutchison Lumber decided to implement Agility, they were concerned about experiencing a rough transition to the software. The company even hired a consultant to aid in the process. “The transition with DMSi was the best ever,” Hutchison said. “The customer service was excellent. I did not foresee us having as good as a transition as we did and I think that can be attributed to our key personnel and DMSi’s customer service.”
In just six months after implementing Agility, Hutchison Lumber is already seeing a noticeable difference. “At our Florissant, Colorado location, sales are turning quite quickly,” says Hutchison. “To be within just six months of implementation of the system and to not feel growing pains is phenomenal.”
Overall, DMSi’s Agility Software has filled in the customer service gap for Hutchison Lumber and allowed the building materials supplier to experience measurable results. In just a short amount of time, the software has eased their concerns and helped their business stay competitive. “I’ve experienced three systems personally, and it is really easy for a sales person to come in and say this is what it does,” Hutchison adds. “DMSi didn’t overstate what the product is, but in saying that, it has exceeded my expectations.”
About DMSi Software
For over 30 years, DMSi has been the leading business management solution for distributors of building material and forest products. Over 350 of North America’s top lumber, millwork, pro dealer, roofing, siding, laminate, drywall, and other building product suppliers use DMSi software to efficiently manage daily activities in 1,500 distribution yards, shops, warehouses and offices.
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