December 2009
Pyramid Interiors Distributors Takes Customer Service to a New Level with Agility
Pyramid Interiors Distributors brought their customer service to a new level with the recent addition of Agility software. With four locations in Tennessee, Mississippi, and Arkansas; Pyramid Interiors Distributors supplies drywall, insulation, tools, and accessories. “Our previous software was cumbersome, expensive, and lacked flexibility,” explains Garry Condrey, Pyramid Interiors Distributors Controller. “It’s incredible how easy it is to run Agility.”
Pyramid Interiors Distributors opened in 1990 in Memphis, Tennessee, and is a member of the drywall industry group, Drake. Last year Condrey called Ken Bartholomew, IT Manager at the Drake Group, and received a list of recommended software providers including DMSi. Pyramid Interiors Distributors was impressed with Agility’s Windows environment and flexibility of reporting in the system. “Both viewers and reports in Agility help us easily access the information we want to see,” states Condrey. “In our old system, we had to call support to compile each report and then were charged a fee for their services.”
Since implementation, invoices and order acknowledgements have been largely replaced with a paperless system. Pyramid Interiors Distributors is taking advantage of Agility’s email and fax capabilities, sending out roughly 40 percent of their invoices by email or fax each month. “Several of our customers are paperless and appreciate the service,” adds Condrey. “It demonstrates [to them] that we are taking the lead in technological advances and are committed to excellence.”
DMSi Software’s best practices are designed to help Pyramid Interiors Distributors achieve maximum efficiency by providing them with the appropriate guidance to reach their goals. If key steps were skipped during order entry in their previous system, fixing the error was difficult and costly. “Agility forces our staff out of bad habits by making them follow proper procedures,” says Condrey. “It prevents human error by eliminating shortcuts in the process. Our company runs better.”
About DMSi Software
For over 30 years, DMSi has been the leading business management solution for distributors of building material and forest products. Nearly 400 of North America’s top lumber, millwork, pro dealer, roofing, siding, laminate, drywall, and other building product suppliers use DMSi software to efficiently manage daily activities in 1,500 distribution yards, shops, warehouses and offices.
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DMSi Software
402.330.6620
dmsi@dmsi.com
