logo small
DMSi Focus Newsletter )
This issue...Custom Care+ May 2006

 

In this issue, we are focusing on the benefits our Custom Care+ program provides. Find out how this initiative can help you facilitate optimal ROI on your DMSi software investment and help you run a more efficient, profitable business.


A Lifetime Business Partnership
techno world

DMSi designed the Custom Care+ (CC+) program as a proactive initiative to boost customer relationships. There are two key elements to the Custom Care+ program: a dedicated Custom Care+ Account Executive and a bi-annual Custom Care+ session.

Your Account Executive (AE) is central to the CC+ program. This person is your personal advocate at DMSi, ensuring each customer gets the most out of their DMSi software investment. The CC+ Account Executive is responsible for coordinating the deployment of DMSi resources to provide a comprehensive set of products, services, and solutions to suit your company's needs. If you have questions or requests beyond the scope of day- to-day support, then your CC+ advocate would be a great place to start. For example, your CC+ Account Executive can assist you with consultation on future initiatives, recommendations for training, and access to DMSi's "best practices" observations.

Another key function of your CC+ Account Executive is to organize one-hour, bi-annual CC+ planning sessions. These sessions brings owners, system managers, and your DMSi team together to create an comprehensive, actionable plan for the future.

In general, the CC+ planning session includes:

  • A review of your corporate technology direction and hardware/software needs
  • Overview of changes in your business and/or industry
  • Prioritized issues/improvements that DMSi needs to address
  • Brief discussion of what is happening at DMSi
  • Update from DMSi on available productivity tools
  • Any other topic you feel needs discussed

Through your Account Executive and your bi-annual review, DMSi ensures that you achieve maximum results from your DMSi software investment. With this strong partnership, your company will gain greater efficiency and maximum profitability.

For more information...
CC logo

For additional information on Custom Care+ or to discuss the initiative in more detail, please contact Trent Paben, Custom Care+ Manager.


return to 2006 customer newsletters