After the installation of your DMSi software is complete, software and technical support issues should be directed to DMSi's support center. In an effort to fulfill their mission of "helping customers achieve superior efficiency and profitability," DMSi strives to have the best team in the industry. From top-notch managers to talented and effective staff, DMSi has made a commitment to delivering unparalleled customer service.
DMSi software employs a priority/backup support system which rotates support staff through priority support, backup support, and supplementary support roles. This concept ensures your access to knowledgeable, seasoned support of DMSi products. The DMSi support staff is fully equipped to supply timely and accurate information to customers.
Providing Solutions for Your Software Needs
In an attempt to efficiently resolve support
issues, all calls, e-mails and Internet-entered
ITRs are answered on a first come, first serve
basis. DMSi strives to respond to requests within an average of 30 minutes, based on the
time of your initial call to the support center.
The designated system manager at your company should be responsible for contacting DMSi’s support center. In all situations, the system manager should be aware of any issues that need DMSi’s assistance. Before contacting DMSi support, be prepared to review the documentation, search DMSi’s customer support website, indicate the area of software affected and state the urgency of resolution.
The DMSi support team is available to offer software and technical support from 8 a.m. to 5 p.m., Central Standard Time, Monday through Friday. After-hours emergency services for Agility software support is available 24 hours a day, seven days a week.
