Helpdesk Information

DMSi customer support does more than answer questions and reset passwords. They use their business and accounting experience to deliver meaningful solutions. Located in Omaha, Nebraska, our team of qualified professionals knows our users and understands this industry. Whether calling the Help Desk during the business day or the 24/7 pager for after-hours emergencies, DMSi customers know they have a team of people who want them to succeed.

DMSi has developed a process for handling support requests. This is the most efficient method for resolving issues quickly.

  1. Contact your system manager. Each customer account has one or two designated system managers who have lots of experience in Agility. They are the primary resource for each account, and likely know the answer to your question.
  2. Your system manager is the first point of contact because they are familiar with unique processes at your company. If your system manager does not know the answer to your question, then they will submit a request to our support team.
  3. Your system manager will work with our support team to determine the cause and solution of the problem.
  4. If your system manager is unavailable and you need immediate assistance, email our support team directly.

The Wedge

Current DMSi customers can find additional training resources, answers to commonly asked questions, track issue status, and submit ideas using our customer portal, The Wedge.

The Wedge login

Training Opportunities

We offer recurring training events as webinars, user conferences, and even personalized on-site training. When you keep your team’s skills current, you get the most out of DMSi technology.

View upcoming events