Shepley Wood Products

September 26, 2014

Shepley Wood Products

Company

Shepley Wood Products

Location

Hyannis, MA

Website

shepleywood.com

Sales Profile

63 Users, 6 Locations

System

Agility (Locally Hosted)

Implemented

January 04, 2010

Industries

Pro Dealer

Information

Founded in 1978, Shepley Wood Products is the premier contractor supply company for Cape Cod, Nantucket, Martha’s Vineyard and Southeastern Massachusetts. Shepley is known for their excellent products and exceptional service.

The Challenge

Since 1978, Shepley Wood Products has served the eastern seaboard with integrity and success. To increase customer service, they looked toward re-vamping their delivery processes. They wanted a solution that gave them more organized deliveries, simplified communication and increased visibility. They decided to implement DQ Technologies’ Order Delivery Tracking (ODT). “The benefit of ODT is that we can capture and measure time and distance and associating those costs at the order level,” says Tony Shepley, President of Shepley Wood Products. “This gives us true activity based costing information where we can look a the effect of delivery cost on our gross margin.”

The Solution

With ODT and Agility, Shepley has the complete package for improving their delivery process. “We track the miles of the route and determine how much it is costing us to make that delivery,” Shepley’s System Manager, John Howell said. “Based on the truck, we have a cost-per-mile number, so we can calculate the overall delivery costs. Our general manager can watch the delivery screen and know at a quick glance exactly where we are during the day.”

General Manager, Tom Dennison watches the delivery screen’s activity throughout the day to make important decisions related to yard staff. Using the On Time and In Full Report from Agility, he tracks how many deliveries are on time and how many are made without backorders. “We use the On Time and In Full Report to make sure we are using our resources effectively,” Dennison said. “For example, we look at staffing levels, peak times and other factors to determine if we need to shift employees around at certain times.

With GPS tracking on all delivery trucks and on their sales team’s vehicles, employees’ behavior can be monitored. They have also set up dynamic Geofencing, or a virtual perimeter around Shepley’s location and job sites. These are crucial because they monitor and send information about the truck’s turns, stops, speed and distance traveled back to ODT. “All of the information in ODT feeds back into Agility, so the salesperson can open the sales order right from their desk and determine in real-time if it has been picked, checked or delivered,” Shepley’s System Manager, John Howell said. “The other thing our sales staff can do is right click on the ODT screen and it brings up a Google map and drops a pin right where the truck is. It takes visibility to another level.”

ODT provides Shepley with a wealth of information and a standard of accountability they didn’t have previously. “Now, if we look closer at deliveries, not only are we looking for deliveries to be made on time and in full, but we are looking for reasons why they aren’t,” Shepley added. “Was it a vendor backorder, an unrealistic time-frame we set up or what? ODT helps us find the answers. In the old days, you could fake it, but now with Agility and ODT, you can’t lie about your information. This is a part of getting to the higher level of performance.”

Shepley’s use of technology to improve their deliveries separates them from their competitors. “Instead of saying to our customers, ‘We are a really good company. Most of the time we get there on time.’” Shepley said. “With ODT, I can say ‘98.2% of the time we are right on the money and we are working on the other 1.8%.’ Our quest for 100% on-time delivery is never over. We are always thinking higher, better and more efficient. It’s an evolutionary process.”

“By getting the factual information, we no longer have to use our gut feeling to make decisions; we have the report to back it up.”   -Tom Dennison, General Manager, Shepley Wood Products