From handshake to high five, our implementation, support, and service team has one goal in mind: your absolute success.
Your project begins with meeting your DMSi implementation team, a group of experts who will guide you through every step. We use a combination of industry best-practices and personalized attention to ensure each customer’s unique needs are met. It’s a process we’ve honed through hundreds of successful implementations over the last 30 years.
Kick off your DMSi implementation with a dedicated project manager who will introduce you to your team, review the methodology, clarify roles, and outline the next steps for a strong start.
Our team will conduct a thorough review of your business processes to capture unique requirements and then present a recommended project plan for your approval.
Your project team will help set up your database, configure the general ledger, customer and supplier data, and build your inventory and pricing, to ensure the system is tailored to your needs.
Our structured training process includes both in-person and remote training as well as regular check-ins to keep the process on track and build readiness.
We are on-site before, during, and after your go-live to assist your staff, address any questions, and help you achieve a successful outcome.
In the first month, we meet with you regularly to address any issues and build your confidence. We will then introduce you to our support team for continued assistance with day-to-day operations.
A lifetime of dedicated service from the friendly folks in our Omaha-based support team goes hand in hand with our software. They have deep experience in the building materials industry, and they’re always around to help with no extra hidden fees or service tiers to stop you from getting your questions answered. You can also access our online portal, full of helpful articles and training videos.
It’s not just about connecting with us – it’s about connecting with your peers. That’s why we enable opportunities for customers to meet others in their industry.
Join other DMSi customers in your professional association (NAWLA, NEMEON, NRLA, NHLA, etc.) to hear about new features and share your feedback. Connect with peers for panel discussions and roundtables at our biannual PartnerConnect conference.
Suggest and vote on new features for the Agility roadmap. Your unique insight helps our developers continue to improve Agility and make it the best possible platform for your business.
Engage in meaningful conversations with fellow customers and DMSi team members about products and industry insights. It’s your go-to resource for all things DMSi.
We’re ready to listen. Get in touch to tell us more about your needs in lumber and building materials inventory and order management. We’d love to learn how we can help.
