Our Services

DMSi Services: With You The Whole Journey

From handshake to high five, our implementation, support, and service team has one goal in mind: your absolute success.

implementation

The Key to Successful Implementations

Your project begins with meeting your DMSi implementation team, a group of experts who will guide you through every step. We use a combination of industry best-practices and personalized attention to ensure each customer’s unique needs are met. It’s a process we’ve honed through hundreds of successful implementations over the last 30 years.

Project Kick-off

Kick off your DMSi implementation with a dedicated project manager who will introduce you to your team, review the methodology, clarify roles, and outline the next steps for a strong start.

Business Process Review

Our team will conduct a thorough review of your business processes to capture unique requirements and then present a recommended project plan for your approval.

Data Configuration

Your project team will help set up your database, configure the general ledger, customer and supplier data, and build your inventory and pricing, to ensure the system is tailored to your needs.

Training

Our structured training process includes both in-person and remote training as well as regular check-ins to keep the process on track and build readiness.

Go-live

We are on-site before, during, and after your go-live to assist your staff, address any questions, and help you achieve a successful outcome.

Post-live Support

In the first month, we meet with you regularly to address any issues and build your confidence. We will then introduce you to our support team for continued assistance with day-to-day operations.

support

Support When You Need It

A lifetime of dedicated service from the friendly folks in our Omaha-based support team goes hand in hand with our software. They have deep experience in the building materials industry, and they’re always around to help with no extra hidden fees or service tiers to stop you from getting your questions answered. You can also access our online portal, full of helpful articles and training videos.

24/7 with no extra
hidden fees

DMSi services

keep growing

Maximize Your Value

Continued training and education is the key to getting the full value out of partnering with DMSi. We work with designated people in your office to make sure they’re up on new releases and getting the training they need. 

Ongoing Training

Grow your team’s knowledge and skills through regular and ongoing training, our online learning portal, and our biannual three-day seminar, PartnerConnect.

Improve Data Processes

Work with our Data Services team on new dashboards, customized forms, data modeling, specialized reports, data query coaching, and data flow consulting.

Borrow an Expert

Engage our Client Services team to help execute your major initiatives such as process improvement, mergers and acquisitions, change management, custom user training, and more.

we got you

community

Welcome to the Community

It’s not just about connecting with us – it’s about connecting with your peers. That’s why we enable opportunities for customers to meet others in their industry.

Industry Meetings

Join other DMSi customers in your professional association (NAWLA, NEMEON, NRLA, NHLA, etc.) to hear about new features and share your feedback. Connect with peers for panel discussions and roundtables at our biannual PartnerConnect conference.

Roadmap and Feature Voting

Suggest and vote on new features for the Agility roadmap. Your unique insight helps our developers continue to improve Agility and make it the best possible platform for your business.

DMSi services

DMSi Customer Community

Engage in meaningful conversations with fellow customers and DMSi team members about products and industry insights. It’s your go-to resource for all things DMSi.

Ready to talk?

We’re ready to listen. Get in touch to tell us more about your needs in lumber and building materials inventory and order management. We’d love to learn how we can help.

Get in Touch

Let's Talk

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