From handshake to high fives, our support and service team has one goal in mind: your absolute success.
When it comes to installing our software into your business, we begin by dedicating a team of DMSi experts to you. Their mission is to work closely with your team as long and often as it takes to prepare your business infrastructure for the new technology. It’s a process we’ve honed through hundreds of successful implementations over the last 30 years.
We start with an on-site visit to talk to your team and learn your processes. Then we create a roadmap identifying where and how our software will support your processes or even improve them.
We give a combination of remote and in-person training to make sure everyone on your team is prepared. A training plan helps you prepare for the transition, and regular check-ins help to keep the process on track.
We’re on-site with you when you go live on Agility, as well as the first couple of days. After that, no matter when you have questions, our dedicated support team is always a phone call away - day or night.
A lifetime of dedicated service from the friendly folks in our Omaha-based support team goes hand in hand with our software. They have deep experience in the building materials industry and they’re always around to help with no extra hidden fees or service tiers to stop you from getting your questions answered. You can also access our online portal, full of helpful articles and training videos.
It’s not just about connecting with us – it’s about connecting with your peers. That’s why we facilitate opportunities for customers to meet others in their industry.
Our biannual conference where you can connect with other Agility users in your industry, discuss shared challenges at the roundtables, and get great ideas from the panel discussions.
Come together with other DMSi customers in your professional association (including NAWLA, NEMEON, NRLA, and NHLA to name a few) to hear about new Agility features for your industry and share your feedback with the DMSi team.
Our in-house team of market experts provide targeted training and education about the best ways to leverage Agility in response to different events, market trends, and trade policies affecting your specific industry.
We’re ready to listen. Get in touch to tell us more about your needs in lumber and building materials inventory and order management. We’d love to learn how we can help.
